Pinecrest Holdings Help Centre

Support centre

Everything you need to get started, troubleshoot, or learn more.

Sandbox environments

Free, isolated test environments that mirror production behaviour.

Cost controls

Budgets, alerts and per-team chargeback reports baked in.

Audit logging

Tamper-evident logs streamed to your SIEM in real time.

Granular permissions

Role-based access with attribute conditions for sensitive actions.

Open APIs

REST and webhook APIs, fully versioned, with first-party client libraries.

FAQ

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.